Frequently Asked Questions
Everything you need to know about your Basilur Tea experience.
How should I store my Basilur tea to maintain freshness?
To preserve the delicate aroma and flavor, store your tea in a cool, dry place away from direct sunlight, moisture, and strong odors. Our designer tin caddies are specifically engineered to provide an airtight seal for optimal freshness.
Where does Basilur tea originate from?
Basilur is proud to offer the finest Ceylon tea, grown and harvested in the lush mountains of Sri Lanka. Each blend is carefully selected to ensure it meets the highest standards of quality and authenticity.
What are your shipping rates and delivery times?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination. Shipping costs are calculated at checkout based on weight and location.
Can I return my order if I am not satisfied?
Yes, we accept returns on unopened and unused products within 30 days of purchase. Due to health and safety regulations, we cannot accept returns on tea products that have been opened or tampered with.
Do you offer wholesale opportunities for businesses?
Absolutely. We partner with cafes, hotels, and retailers globally. Please contact our wholesale department through our 'Contact Us' page to receive our bulk catalog and pricing details.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process for all our customers.